Frequently Asked Questions
No it doesn't. You will need to supply your own Television. Alternatively you can view OUR range of LCD’s TV’s HERE
Yes - For the new VAST System we would recommend a HDMI connection if your television supports this.
YES. You will need to purchase our additional internet kit. Click HERE for details.
Yes. Please view our AUTOMATIC rooftop system HERE
No. The VANSAT system is designed for use within Australia and Tasmania only.
Yes. During ordering please inform us of this and we will post down to your manufacturer the interior/exterior sockets + connecting lead (and looms and Bluestar Mount if applicable).
Yes. And we will supply them in place of the included cables for no extra charge. (within reason!)
Yes. The VANSAT System has been tested 100% on our range of inverters. The power consumption of the receiver and dish is a MAXIMUM of 30 watts. If however you are looking to run your unit in remote areas for long periods of time it maybe advisable to upgrade to our DC Receiver HERE
The Vansat TV System is VERY RELIABLE and as from April 1st 2006 it comes standard with a 3 Year Warranty. Click HERE for Details
Yes. All channels from the system are digital - and you can continue to use your existing television.
Generally speaking it would have to be fairly severe before you would notice a dropout or "artifacts" in the reception. This is only temporary and normally comes good within a short period of time. The signal strength of the area that you are currently in will influence to what degree the weather would have to be before this happens.
A1 - Is the LNB pointing at the correct marker ? (+ or - is important!)
A2 - You simply are looking at the wrong satellite. There are a few up there, just experiment rocking the dish side to side and up and down until the finder detects another (and hopefully correct) satellite. Local magnetic anomalies can also influence your compass. Try a much larger search pattern.
A1 - Are you using the finder BEHIND the dish? It will not function correctly in front.
A2 - The dish could be pointing at an obstacle in the path
This scenario is very unlikely for 99% of Australia however if you do encounter this sympton in a particular area please contact us for a "signal attenuator". This will be supplied FOC and takes only seconds to add to the system.
A1 - Go to the Aurora tuning channel. It is not scrambled and requires no smart card to receive
A2 - Have you activated your card with Optus?
A3 - If your Smart Card worked previously but has been out of the receiver or the receiver has been powered off for any substantial period of time the card may not appear to function until it updates its security keys. This is not a fault but a characteristic of the Smart Card Security System. Generally the longer the card has been out of service the longer it will take to update.
The dish is not connected or not correctly orientated
Remove the Smartcard from the receiver and clean the contacts on the underside with alcohol or mythelated spirits.
We have a full range of replacement parts available for our customers and can arrange overnight delivery if required. Spare parts can be ordered securely online HERE.
ABC and SBS from all States are enabled when your card is activated. Reception of VAST (or GWN, Imparja, Seven Central and WIN for older systems) requires additional authority. This authority is free and not difficult to obtain. (we will assist you) A simple phone call, fax or email to the VAST Centre (or on older systems the broadcasters direct for Seven Central and Imparja) or AURORA (for WIN and GWN) will achieve this and we provide the contact information. Systems sold from January 2011 will receive the VAST Service but for older systems you will be authorised to receive GWN and WINTV in WA and Imparja and Seven Central east of the WA border. GWN and WINTV share much the same programming as Imparja and Seven Central.
Back to the previous question, broadcasters do not allow reception of their services outside of the license areas. These "Special", "Gold" or "Wafer" cards are most likely illegal pirate cards. The satellite operator and broadcasters are aware of systems running with pirate cards and plans are underway to ensure that they will cease to function in the not to distant future. While the VANSAT product will probably work with these "Special" cards we in NO WAY CONDONE their use and recommend the use of only the supplied Smart Card.
Your satellite receiver will loose power if the fittings on the dish cable are shorted during assembly. This is not a fault. Turn your receiver off at the wall for 30 secs. It will power back on.
The VANSAT system is designed for portable use but it will function in the same excellent fashion at your home. On the ordering page you can select to replace the tripod with a roof mount if you want to setup the system at a permanent location. There is no additional charge to do this.
Absolutely. You will need a new Decoder and Smartcard, The price for these is $299. Please order it as a spare part HERE.
There is (or was) a short circuit in the cable running out to the satellite dish. Remove the power for 30 seconds and try again. If the problem persists check the wall plates and leads for the short.
Click HERE for Downloadable / Printable Forms
Easy, simply fill out the form HERE
Please remember BEFORE YOU PANIC that failures of our systems are EXTREMELY rare and in most cases can be solved by simply moving the dish and mount to another position around the van and trying again. Some van sites (not many) simply don't allow a view to the sky because of trees/buildings etc. If you relay your concerns to the park administration they may allocate you a different site with an unobstructed path for the dish.
If you have tried all the above and still can not receive a signal please call us on (07) 49555879 or email firstname.lastname@example.org and we shall assist you.
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