VANSAT 07 4955 5879

TV FAQs

Frequently Asked Questions

Does the VANSAT System include a TV ?

No it doesn't. You will need to supply your own Television. Alternatively you can view OUR range of LCD’s TV’s HERE

Does the VANSAT System work with ALL TV's ?

Yes - For the new VAST System we would recommend a HDMI connection if your television supports this.

Does the VANSAT System provide Internet Access ?

YES. You will need to purchase our additional internet kit. Click HERE for details.

Does the VANSAT System get me free PAY TV ?

No, you must be a current subscriber to Pay TV to receive their services via the VANSAT System. (PAY TV subscribers should read the note HERE). Of course you will still receive the channels on our TV and RADIO pages FREE OF CHARGE.

Can I install the system on the roof of my Caravan or Motorhome ?

Yes. Please view our AUTOMATIC rooftop system HERE

Can I use the VANSAT System on my boat ?

Yes, but only our SEASTAR range of products, the BLUESTAR System is for land use only.

Can I use the VANSAT System outside of Australia / Tasmania ? ( ie New Zealand or the Pacific Islands )

No. The VANSAT system is designed for use within Australia and Tasmania only.

I am having a new van/motorhome built, can you send the wall sockets and leads (and wiring looms and system mount in the case of the Bluestar Automatic System) directly to the builders so they can be added during construction?

Yes. During ordering please inform us of this and we will post down to your manufacturer the interior/exterior sockets + connecting lead (and looms and Bluestar Mount if applicable).

The cables in the kit are not suitable for my requirements. Can you make us "custom" leads ?

Yes. And we will supply them in place of the included cables for no extra charge. (within reason!)

Can I run multiple TV's on the VANSAT System ?

Yes you can. You will require the ADDITIONAL TV KIT found on the UPGRADES page. One of these will be required per extra point. Of course there is no reason you can't move the included decoder around your VAN or Home to save money. Contact us for more information.

Can I run the VANSAT System on an inverter and how much power does it consume ?

Yes. The VANSAT System has been tested 100% on our range of inverters. The power consumption of the receiver and dish is a MAXIMUM of 30 watts. If however you are looking to run your unit in remote areas for long periods of time it maybe advisable to upgrade to our DC Receiver HERE

What is the warranty on the Vansat TV System ?

The Vansat TV System is VERY RELIABLE and as from April 1st 2006 it comes standard with a 3 Year Warranty. Click HERE for Details

Does the VANSAT System get me digital TV ?

Yes. All channels from the system are digital - and you can continue to use your existing television.

Will Bad Weather causes the channels to "dropout" ?

Generally speaking it would have to be fairly severe before you would notice a dropout or "artifacts" in the reception. This is only temporary and normally comes good within a short period of time. The signal strength of the area that you are currently in will influence to what degree the weather would have to be before this happens.

The finder says I have found the Satellite but I am getting no Pictures

A1 - Is the LNB pointing at the correct marker ? (+ or - is important!)

A2 - You simply are looking at the wrong satellite. There are a few up there, just experiment rocking the dish side to side and up and down until the finder detects another (and hopefully correct) satellite. Local magnetic anomalies can also influence your compass. Try a much larger search pattern.

The finder squeals and gives a reading no matter where I point the Dish

A1 - Are you using the finder BEHIND the dish? It will not function correctly in front.

A2 - The dish could be pointing at an obstacle in the path

The finder gives a maximum reading even with its Adjustment Dial on 0 (all the way left)

This scenario is very unlikely for 99% of Australia however if you do encounter this sympton in a particular area please contact us for a "signal attenuator". This will be supplied FOC and takes only seconds to add to the system.

The receiver says "Scrambled Channel"

A1 - Go to the Aurora tuning channel. It is not scrambled and requires no smart card to receive

A2 - Have you activated your card with Optus?

A3 - If your Smart Card worked previously but has been out of the receiver or the receiver has been powered off for any substantial period of time the card may not appear to function until it updates its security keys. This is not a fault but a characteristic of the Smart Card Security System. Generally the longer the card has been out of service the longer it will take to update.

The receiver says "Bad or No Signal"

The dish is not connected or not correctly orientated

The receiver says “Invalid Card”

Remove the Smartcard from the receiver and clean the contacts on the underside with alcohol or mythelated spirits.

I have damaged or lost a part of the VANSAT System

We have a full range of replacement parts available for our customers and can arrange overnight delivery if required. Spare parts can be ordered securely online HERE.

I'm only getting ABC and SBS

ABC and SBS from all States are enabled when your card is activated. Reception of VAST (or GWN, Imparja, Seven Central and WIN for older systems) requires additional authority. This authority is free and not difficult to obtain. (we will assist you) A simple phone call, fax or email to the VAST Centre (or on older systems the broadcasters direct for Seven Central and Imparja) or AURORA (for WIN and GWN) will achieve this and we provide the contact information. Systems sold from January 2011 will receive the VAST Service but for older systems you will be authorised to receive GWN and WINTV in WA and Imparja and Seven Central east of the WA border. GWN and WINTV share much the same programming as Imparja and Seven Central.

Where can I check What’s On ?

All the current TV programming guides are available on our TV Guide page HERE. On the road our receiver will show you the current and upcoming program. Want a hard copy? All the printed versions are available in the TV WEEK from your local newsagent.

My Friend has a "Special" card that gets all of these channels at once without the fuss of contacting the broadcasters or Aurora. Where can I get one?

Back to the previous question, broadcasters do not allow reception of their services outside of the license areas. These "Special", "Gold" or "Wafer" cards are most likely illegal pirate cards. The satellite operator and broadcasters are aware of systems running with pirate cards and plans are underway to ensure that they will cease to function in the not to distant future. While the VANSAT product will probably work with these "Special" cards we in NO WAY CONDONE their use and recommend the use of only the supplied Smart Card.

The receiver appears to loose power during setup

Your satellite receiver will loose power if the fittings on the dish cable are shorted during assembly. This is not a fault. Turn your receiver off at the wall for 30 secs. It will power back on.

Can I use the VANSAT System at Home ?

The VANSAT system is designed for portable use but it will function in the same excellent fashion at your home. On the ordering page you can select to replace the tripod with a roof mount if you want to setup the system at a permanent location. There is no additional charge to do this.

I have an Older Vansat Kit with Optus Aurora. Can I upgrade to the new VAST System?

Absolutely. You will need a new Decoder and Smartcard, The price for these is $299. Please order it as a spare part HERE.

The Decoder Displays “LNBf” in the Window on the front

There is (or was) a short circuit in the cable running out to the satellite dish. Remove the power for 30 seconds and try again. If the problem persists check the wall plates and leads for the short.

Need a replacement Travellers Form or VAST Extension Form ?

Click HERE for Downloadable / Printable Forms

I have the new VAST Satellite TV Decoder, how do I get it switched on for travelling?

Easy, simply fill out the form HERE

Still Got a Problem ?

Please remember BEFORE YOU PANIC that failures of our systems are EXTREMELY rare and in most cases can be solved by simply moving the dish and mount to another position around the van and trying again. Some van sites (not many) simply don't allow a view to the sky because of trees/buildings etc. If you relay your concerns to the park administration they may allocate you a different site with an unobstructed path for the dish.

If you have tried all the above and still can not receive a signal please call us on (07) 49555879 or email support@vansat.com.au and we shall assist you.

Still Can't Find Your Answer ?
Please Email Us For Rapid Reponse

support@vansat.com.au


TV FAQs
Frequently   Asked   Questions

Q - Does the VANSAT System include a TV ?

A - No it doesn't. You will need to supply your own Television. Alternatively you can view OUR range of LCD’s TV’s HERE


Q - Does the VANSAT System work with ALL TV's ?

A - Yes - For the new VAST System we would recommend a HDMI connection if your television supports this.


Q - Does the VANSAT System provide Internet Access ?

A - YES. You will need to purchase our additional internet kit. Click HERE for details.


Q - Does the VANSAT System get me free PAY TV ?

A - No, you must be a current subscriber to Pay TV to receive their services via the VANSAT System. (PAY TV subscribers should read the note HERE). Of course you will still receive the channels on our TV and RADIO pages FREE OF CHARGE.


Q - Can I install the system on the roof of my Caravan or Motorhome ?

A - Yes. Please view our AUTOMATIC rooftop system HERE


Q - Can I use the VANSAT System on my boat ?

A - Yes, but only our SEASTAR range of products, the BLUESTAR System is for land use only.


Q - Can I use the VANSAT System outside of Australia / Tasmania ?
      ( ie New Zealand or the Pacific Islands )


A - No. The VANSAT system is designed for use within Australia and Tasmania only.


Q - I am having a new van/motorhome built, can you send the wall sockets and leads (and wiring looms and system mount in the case of the Bluestar Automatic System) directly to the builders so they can be added during construction?

A - Yes. During ordering please inform us of this and we will post down to your manufacturer the interior/exterior sockets + connecting lead (and looms and Bluestar Mount if applicable).


Q - The cables in the kit are not suitable for my requirements. Can you make us "custom" leads ?

A - Yes. And we will supply them in place of the included cables for no extra charge. (within reason!)


Q - Can I run multiple TV's on the VANSAT System ?

A - Yes you can. You will require the ADDITIONAL TV KIT found on the UPGRADES page. One of these will be required per extra point. Of course there is no reason you can't move the included decoder around your VAN or Home to save money. Contact us for more information.


Q - Can I run the VANSAT System on an inverter and how much power does it consume ?

A - Yes. The VANSAT System has been tested 100% on our range of inverters. The power consumption of the receiver and dish is a MAXIMUM of 30 watts. If however you are looking to run your unit in remote areas for long periods of time it maybe advisable to upgrade to our DC Receiver HERE


Q - What is the warranty on the Vansat TV System ?

A - The Vansat TV System is VERY RELIABLE and as from April 1st 2006 it comes standard with a 3 Year Warranty. Click HERE for Details


Q - Does the VANSAT System get me digital TV ?

A - Yes. All channels from the system are digital - and you can continue to use your existing television.


Q - Will Bad Weather causes the channels to "dropout" ?

A - Generally speaking it would have to be fairly severe before you would notice a dropout or "artifacts" in the reception. This is only temporary and normally comes good within a short period of time. The signal strength of the area that you are currently in will influence to what degree the weather would have to be before this happens.


Q - The finder says I have found the Satellite but I am getting no Pictures

A1 - Is the LNB pointing at the correct marker ? (+ or - is important!)
A2 - You simply are looking at the wrong satellite. There are a few up there, just experiment rocking the dish side to side and up and down until the finder detects another (and hopefully correct) satellite. Local magnetic anomalies can also influence your compass. Try a much larger search pattern.


Q - The finder squeals and gives a reading no matter where I point the Dish

A1 - Are you using the finder BEHIND the dish? It will not function correctly in front.
A2 - The dish could be pointing at an obstacle in the path


Q - The finder gives a maximum reading even with its Adjustment Dial on 0 (all the way left)

A - This scenario is very unlikely for 99% of Australia however if you do encounter this sympton in a particular area please contact us for a "signal attenuator". This will be supplied FOC and takes only seconds to add to the system.


Q - The receiver says "Scrambled Channel"

A1 - Go to the Aurora tuning channel. It is not scrambled and requires no smart card to receive
A2 - Have you activated your card with Optus?
A3 - If your Smart Card worked previously but has been out of the receiver or the receiver has been powered off for any substantial period of time the card may not appear to function until it updates its security keys. This is not a fault but a characteristic of the Smart Card Security System. Generally the longer the card has been out of service the longer it will take to update.


Q - The receiver says "Bad or No Signal"

A - The dish is not connected or not correctly orientated


Q – The receiver says “Invalid Card”

A – Remove the Smartcard from the receiver and clean the contacts on the underside with alcohol or mythelated spirits.


Q - I have damaged or lost a part of the VANSAT System

A - We have a full range of replacement parts available for our customers and can arrange overnight delivery if required. Spare parts can be ordered securely online HERE.


Q - I'm only getting ABC and SBS

A - ABC and SBS from all States are enabled when your card is activated. Reception of VAST (or GWN, Imparja, Seven Central and WIN for older systems) requires additional authority. This authority is free and not difficult to obtain. (we will assist you) A simple phone call, fax or email to the VAST Centre (or on older systems the broadcasters direct for Seven Central and Imparja) or AURORA (for WIN and GWN) will achieve this and we provide the contact information. Systems sold from January 2011 will receive the VAST Service but for older systems you will be authorised to receive GWN and WINTV in WA and Imparja and Seven Central east of the WA border. GWN and WINTV share much the same programming as Imparja and Seven Central.


Q – Where can I check What’s On ?

A – All the current TV programming guides are available on our TV Guide page HERE. On the road our receiver will show you the current and upcoming program. Want a hard copy? All the printed versions are available in the TV WEEK from your local newsagent.


Q - My Friend has a "Special" card that gets all of these channels at once without the fuss of contacting the broadcasters or Aurora. Where can I get one?

A - Back to the previous question, broadcasters do not allow reception of their services outside of the license areas. These "Special", "Gold" or "Wafer" cards are most likely illegal pirate cards. The satellite operator and broadcasters are aware of systems running with pirate cards and plans are underway to ensure that they will cease to function in the not to distant future. While the VANSAT product will probably work with these "Special" cards we in NO WAY CONDONE their use and recommend the use of only the supplied Smart Card.


Q - The receiver appears to loose power during setup

A - Your satellite receiver will loose power if the fittings on the dish cable are shorted during assembly. This is not a fault. Turn your receiver off at the wall for 30 secs. It will power back on.


Q - Can I use the VANSAT System at Home ?

A - The VANSAT system is designed for portable use but it will function in the same excellent fashion at your home. On the ordering page you can select to replace the tripod with a roof mount if you want to setup the system at a permanent location. There is no additional charge to do this.


Q - I have an Older Vansat Kit with Optus Aurora. Can I upgrade to the new VAST System?

A - Absolutely. You will need a new Decoder and Smartcard, The price for these is $299. Please order it as a spare part HERE.


Q - The Decoder Displays “LNBf” in the Window on the front

A - There is (or was) a short circuit in the cable running out to the satellite dish. Remove the power for 30 seconds and try again. If the problem persists check the wall plates and leads for the short.


Q - Need a replacement Travellers Form or VAST Extension Form ?

A - Click HERE for Downloadable / Printable Forms


Q - I have the new VAST Satellite TV Decoder, how do I get it switched on for travelling?

A - Easy, simply fill out the form HERE.


Still Got a Problem ?

Please remember BEFORE YOU PANIC that failures of our systems are EXTREMELY rare and in most cases can be solved by simply moving the dish and mount to another position around the van and trying again. Some van sites (not many) simply don't allow a view to the sky because of trees/buildings etc. If you relay your concerns to the park administration they may allocate you a different site with an unobstructed path for the dish.


If you have tried all the above and still can not receive a signal
please call us on (07) 49555879 or
email support@vansat.com.au and we shall assist you.

Still Can't Find Your Answer ?
Please Email Us For Rapid Reponse

 support@vansat.com.au 

Note : Reception requires a clear view of the sky and may be influenced by weather conditions

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